Money 2020 USA 2025 Flashes - DATA SUMMIT - DATA: AI AND DATA AT THE CORE OF GLOBAL BANKING TRANSFORMATION

Mandy DeFilippo is the Chief Executive Officer for the US and Americas at Standard Chartered, based in New York. In this role, she oversees the Bank’s business strategy, regulatory engagement, and client growth agenda across the Americas, serving as a vital bridge between Standard Chartered’s global network and its regional clients. As the most senior executive in the region, Mandy is instrumental in advancing Standard Chartered’s strategic priorities, deepening relationships with key stakeholders, and elevating its presence in core markets.

“There are clearly internal and external use cases for AI. What’s important to recognize is that although the technology shows incredible potential, we’re still in the very early stages of discovering what these tools can truly unlock.

The key is to stay focused on applications that actually add value. Across the banking industry, internal use cases are where AI is being deployed most aggressively — solving real problems and transforming how we operate.

When I say internal, I mean improving everything we do: making it faster, more efficient, and more accurate. These include everyday processes — for example, client onboarding. Think about how much data is involved: collecting, validating, analyzing it, ensuring compliance with regulations. AI can streamline all of that, making the process smoother internally and delivering a better client experience.

There are countless examples — transaction reporting, trade reconciliations, risk analytics — all areas where we handle vast amounts of data and can now do it far more intelligently. In fact, I saw a Bloomberg report mentioning how investment banking services will be transformed by AI. That’s true, but not just for investment analytics — it extends across risk and operational analytics too.

Then there are external, client-facing use cases. These are simpler for now. In wealth and retail banking, for instance, AI is being used to help relationship managers review portfolios and provide faster, smarter, more personalized advice. It’s one of the first external applications we’re seeing gain traction — and one that connects AI directly to client experience.”